Certified technical expertise keeping every system running at its best.
Authorised Hardware Installation & Commissioning
Factory-certified installation of self-service kiosks, payment terminals, card personalisation systems, and telecoms hardware — carried out by trained engineers following manufacturer-approved methodologies and site acceptance protocols.
- Certified manufacturer installation
- Site survey & readiness assessment
- System commissioning & UAT support
- Handover documentation & sign-off
Preventative Maintenance Programmes
Scheduled preventative maintenance visits carried out by certified engineers — covering cleaning, firmware updates, component inspections, consumable replacements, and performance testing — to maximise uptime and extend hardware lifecycle.
- Scheduled PM visit programmes
- Firmware & software updates
- Consumable & part replacement
- Performance benchmarking & logs
Remote Monitoring & Diagnostics
24/7 remote monitoring of deployed systems via our central network operations centre — detecting faults, performance degradations, and connectivity issues before they impact the customer experience, with automated alerting and ticket creation.
- 24/7 NOC monitoring coverage
- Automated fault detection & alerting
- Remote diagnostics & resolution
- Uptime reporting & SLA dashboards
Break-Fix & On-site Repair
Rapid response on-site repair service for hardware faults — with SLA-defined response times, spare parts holding at strategic locations across Qatar, and escalation paths to manufacturer technical support when required.
- SLA-defined engineer response times
- Strategic spare parts holding
- Board-level & component repair
- Manufacturer escalation pathway
Software Support & Application Management
Ongoing application support for RQ-deployed software platforms — including configuration changes, user administration, patch management, integration troubleshooting, and feature rollouts — managed by a dedicated application support team.
- Application configuration & admin
- Patch & release management
- Integration support & testing
- Helpdesk & ticket management
Warranty Management & ASP Claims
As an authorised service partner, Recharge Qatar manages warranty claims, returns, and replacements directly with manufacturers on behalf of clients — eliminating the administrative burden and ensuring fastest possible resolution under warranty terms.
- Warranty claim management
- RMA & returns processing
- Manufacturer liaison & escalation
- Asset tracking & lifecycle records
24 / 7
NOC monitoring coverage
99.9%
SLA uptime target
Certified
Factory-trained engineers
Qatar-wide
Engineer & parts network